FAQ
Shipping & Returns
HOW MUCH WILL SHIPPING COST?
We ship worldwide, prices will be automatically applied at checkout. Read our shipping information here.
HOW LONG WILL MY ORDER TAKE TO SHIP?
In Stock: Orders will be processed and shipped within 1-2 business days.
Pre Order: Please refer to the individual product page for the delivery time frames. To reduce our environmental impact, we aim to send all pieces in one delivery. If your order consists of In Stock and Pre Order pieces, items will be shipped together once product is ready, we suggest placing two seperate orders or email us at hello@tallpoppyshop.com and request a split shipment.
WHAT IS TALL POPPY’S RETURN POLICY?
If you change your mind, Tall Poppy will offer a gift card or refund. Read our full Shipping & Returns policy.
Product Information
HOW WILL MY ORDER BE PACKAGED?
Each piece is packaged in a Tall Poppy drawstring pouch and signature gift box, along with a padded postage bag. If multiple pieces are purchased they will be packaged in a separate pouch, with just one gift box. Feel free to let us know in the notes section at checkout if you require more than one gift box for separate packaging.
WHERE ARE TALL POPPY PIECES MADE?
Our pieces are designed in house and hand crafted by our team of artisans in Thailand. Each Tall Poppy piece is made by hand and our leading manufacturer is a small, family owned business led by females.
THE ITEM I WANT IS OUT OF STOCK?
Tall Poppy collection releases at times are limited. Sold out pieces may become available for Pre Order. If the item you are wanting is out of stock, please click the ‘email when in stock’ button on the product page. You will be notified as soon as the piece is available to purchase again. Alternatively email us at hello@tallpoppyshop.com for further information.
DO YOU OFFER GIFT WRAPPING?
With every purchase, you will receive aTall Poppy drawstring pouch and signature gift box, which is perfect for gifting.
HOW DO I CARE FOR MY PIECES?
Please visit our Care Guide for detailed information on how you can best care for and store your pieces.
WHAT IS 925 STERLING SILVER?
925 sterling silver is an alloy made from 92.5 percent silver and 7.5 percent copper. This composition is durable and tarnish resistant. 92.5 percent silver, hence 925 in the name. Our pieces are stamped with 925 to certify their authenticity.
WHAT DOES PRE ORDER MEAN?
Occasionally some items will be made available for sale on our website as a Pre Order. This means that the stock hasn't arrived to us yet, but we are offering it for pre sale, to allow you to secure the stock.
Pre order will be listed within the product name, along with an estimated ship date in the product description. We are unable to cancel your order once it has been placed. If you need to update the shipping address, please email us hello@tallpoppyshop.com.
DO YOU OFFER REPAIRS?
We have designed high quality pieces and quality check all of our products but if you find a defect, please email us at hello@tallpoppyshop.com so that we can resolve this for you.